Refund & Return Policy
General rules for cancellations, returns, and refunds.
Last updated: July 21, 2026
Before shipment
Cancellation requests must be submitted in writing. If an order has not been purchased from a supplier, prepared, or shipped, a refund may be approved less any non-refundable processing or banking costs.
After shipment
Orders generally cannot be cancelled after shipment. Returns require written authorization and may be subject to restocking, shipping, inspection, customs, and payment-processing costs.
Damaged or incorrect items
Customers should inspect shipments promptly and report visible damage, shortages, or incorrect items within 3 business days of delivery. Photos, packaging, serial numbers, and carrier documentation may be required.
Non-returnable items
Special orders, customized products, opened software, activated devices, used products, clearance items, and products restricted by manufacturer policy may be non-returnable.
Refund timing
Approved refunds are issued to the original payment method when possible. Bank and payment-provider processing times may vary.
Contact
Send refund requests to kamchiev.sagynali@gmail.com with the invoice number and reason.